Cochain Books app — support

Email info@cochainbooks.com. We answer every message. The app holds no account and no contact details, so the only thing we can look up is a purchase — and only with the order number from your store receipt.

Cancelling

On iPhone and iPad: cancel in your Apple Account's subscription settings, at least a day before the next payment is due.

On Android: cancel in Google Play's subscription settings, at least a day before the next payment is due.

Either way the narration keeps working until the end of the period you have paid for.

Restoring a subscription on a new device

Open the app, pass the grown-up question, and choose Restore. The store checks the account you are signed in to. If the subscription was bought with a different account, sign in to that one.

Refunds

The store takes the payment and decides refund requests. On iPhone and iPad, ask Apple using Report a Problem. On Android, ask Google Play through your purchase history.

If the law where you live gives you a right to cancel a recent purchase and have your money back, that right applies. Write to us with your order number and we will deal with it — on Android we can arrange the refund; on iPhone and iPad we cannot reverse Apple's charge, so if Apple will not refund you we will pay you back ourselves.

Reading

Every book is free to read in full, always. The subscription adds narration from the fourth story page of each book onwards — the title page and the first three story pages are narrated for everyone.

The app needs a connection to open a book. A book already open stays readable if the connection drops.